** Please ensure that you order repeat prescriptions before any holiday closures.**

If you need urgent medical assistance whilst we are closed please contact the out of hours service 111 but this is not a repeat prescription service.

When We Are Closed

If you a require assistance when the surgery is closed please phone:111

NHS 111 is a service to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones (but pay as you go mobiles will need 1p of credit).

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
  • you need urgent dental care

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

When to go to A and E Link

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

The 111 Service is available online https://111.nhs.uk/

Also please consider the following:

  • The website Stay Well Dorset has opening arrangements for all MIU, Urgent Care and Mental Health settings. www.staywelldorset.nhs.uk . It provides a lot of alternatives to A&E.
  • You may also like to try the Dorset WaitLess App. WaitLess combines live feeds from local medical service to give accurate wait times and combines this information with the travel time to each location allowing people with minor injuries to make an informed choice about where to access treatment. The App can be downloaded from the Apple App Store or Google Play Store or here https://ourdorset.nhs.uk/waitless/
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website